Frequently Asked Questions

Price depends on how much of the truck your items fill, how heavy they are, and whether anything needs special handling, like a refrigerator or a load of tile. Send a photo or call [PHONE] for a quote, and ask for the price before anything is loaded.

It depends on the crew's schedule and the size of the job. Tell us your deadline when you call [PHONE], and the crew will give you the first time they can do.

Possibly. If everything is in a driveway, open garage or porch, ask when you book whether the crew can do the job while you're out, and how payment and confirmation would work.

No. Carrying is the job. The crew takes items from the room they're in, including upstairs bedrooms and basements.

It can be, especially for smaller household jobs, because you pay for the space your items take and nobody has to load a bin. A dumpster can make sense for a long remodel. Tell us the job and we'll give you an honest read on which fits.

Usable furniture and household goods can be offered for donation where a charity accepts them. Scrap metal and cardboard are mandatory recyclables in Connecticut, TVs and computers are banned from the trash, mattresses can go through the state's mattress recycling program, and the rest goes to disposal. Ask the crew where your load is headed.

Hazardous materials such as propane tanks, fuel, pool chemicals, solvents and most liquids need special disposal. Leftover paint goes to a PaintCare drop-off site. Ask about anything else when you call.

Usually, yes, any size. Where possible they go to Connecticut's mattress recycling program instead of the trash.

Most junk removal is priced by how much of the truck your items fill, with extra for very heavy or special items. Ask for the price before loading starts.

Usually, yes. Walk-ups are everyday housing in Hartford, where most homes are in two-family houses, triple-deckers and apartment buildings. Mention the floor and the stairs when you call so the crew comes prepared.

Send a photo with a rough idea of size and location when you request a quote. A photo is often enough for a ballpark; the firm price comes when the crew sees the load.

Yes. Sleeper sofas are among the heaviest pieces in a house, and that's exactly why people call a crew for them.

Usually. Condition generally doesn't matter for a crew pickup. Some towns' curbside programs require mattresses to be dry, which is one more reason to let a crew handle it.

Yes. One recliner is a normal job. Ask about any minimum charge when you get your quote.

Pieces in good, clean condition can be offered to local charities that accept them. Upholstered items with stains, tears or pet damage usually can't be donated. If you need a donation receipt, ask the crew before you book.

Ask for it when you book. The crew should plan the route out before lifting and work carefully through tight spots. Point out anything you're worried about when they arrive.

Yes. It should go to a facility that handles refrigerant appliances, which is the step most people can't manage on their own. Ask the crew where it's headed.

Shut off the water valves if you can. The crew confirms when they quote whether they disconnect washer hoses and dryer vents.

Gas lines should be shut off and capped by a qualified professional before removal. Once it's disconnected, ask the crew to confirm they can take it.

Not for a crew pickup, since the appliance never sits at the curb. Doors only have to come off when a fridge is left curbside for town collection.

Many junk removal crews take them, from offices, rental units and small restaurants. Describe the equipment when you call so the crew can confirm.

Yes. Many estate cleanouts are scheduled by the executor or the listing agent. Whoever has authority over the property can book and approve the work.

It goes in the family box, not the truck. Cash, jewelry, documents and photos are set aside for the family.

It depends on the size of the house and how full it is. The walkthrough gives you a real schedule.

Many crews do, discreetly and without judgment. Mention it when you call so the crew can plan the right number of people and trucks, and confirm any limits.

Yes. Crews can come in after an estate sale company or a family pick-through and clear whatever is left.

Often. A crowded two-car garage or a full basement can need more than one load. You'll know at the quote.

Usually. Soaked boxes, wet carpet and moldy furniture are common basement jobs. Tell the crew about mold or sewage contamination when you call, since some loads need special handling.

Yes. Point at what stays and the crew piles it aside, or tell them to take everything in a section.

Leftover paint goes through Connecticut's PaintCare program, which has drop-off sites around the state. Empty, dry cans can usually go with the rest of the load.

Connecticut doesn't allow lead-acid batteries in mixed trash, and waste oil is a mandatory recyclable. Several town transfer stations, including East Hartford's, take both. Ask the crew about them when you book.

It can be for small and mid-size jobs, because you pay for the load instead of a rental period, and the crew does the loading. A long remodel can still make sense for a dumpster, so ask and we'll tell you honestly which fits.

Small amounts may be possible, but masonry is heavy and many facilities limit it. Describe the amount when you call so the crew can confirm.

Ask when you book. Scheduled pulls keep debris from piling up and the site safe to work in.

Yes. DIY bathroom and kitchen tear-outs are common jobs, especially in towns where curbside pickup won't take remodeling waste.

Not for a crew pickup, since nothing is left on the street. Your renovation itself may need a town building permit, which is a separate matter.